Privacy Policy

 

Effective Date: 27 June,2025

Last Updated: 27 June,2025

1. Introduction

Welcome to Tapwego Technologies ("we," "our," or "us"). We are committed to protecting your privacy and being transparent about how we collect, use, and share your personal information. This Privacy Policy explains our practices regarding the personal information we collect through our rideshare platform, mobile application, and website (collectively, our "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide Us, Account Information:

  • Name, email address, phone number

  • Profile photo

  • Payment information (credit card details, billing address)

  • Driver's license and vehicle information (for drivers)

  • Background check information (for drivers)

Communication Information:

  • Messages between riders and drivers through our platform

  • Customer service communications

  • Feedback and ratings

2.2 Information We Collect Automatically

Location Information:

  • Precise GPS location when using our app

  • Pickup and drop-off locations

  • Route information during trips

  • Location history related to your use of our Services

 

Device Information:

  • Device type, operating system, and version

  • Mobile device identifiers (IDFA, Android ID)

  • IP address and network information

  • App usage data and performance metrics

Trip Information:

  • Trip details (date, time, duration, distance)

  • Fare and payment information

  • Vehicle information

  • Driver and rider ratings and reviews

2.3 Information from Third Parties

  • Information from payment processors

  • Background check results from third-party providers

  • Social media profile information (if you connect your accounts)

  • Information from business partners and affiliates

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

  • Connecting riders with drivers

  • Processing payments and transactions

  • Providing customer support

  • Sending trip confirmations and receipts

3.2 Safety and Security

  • Verifying driver qualifications and eligibility

  • Monitoring trips for safety purposes

  • Investigating incidents and disputes

  • Preventing fraud and abuse

3.3 Improvement and Analytics

  • Analyzing usage patterns and trends

  • Improving our Services and user experience

  • Developing new features and services

  • Conducting research and analytics

3.4 Communication

  • Sending operational notifications

  • Marketing communications (with your consent)

  • Updates to our Services

  • Responding to your inquiries

3.5 Legal Compliance

  • Complying with applicable laws and regulations

  • Responding to legal requests

  • Protecting our rights and interests

4. How We Share Your Information

4.1 Between Riders and Drivers

  • First name and profile photo

  • Pickup and drop-off locations

  • Contact information for trip coordination

  • Ratings and reviews

4.2 Service Providers

  • Payment processing companies

  • Background check providers

  • Cloud storage and computing services

  • Analytics and marketing service providers

  • Customer support platforms

 

4.3 Business Transfers

Information may be transferred in connection with mergers, acquisitions, or sales of assets.

4.4 Legal Requirements

We may disclose information when required by law, legal process, or to protect safety and security.

4.5 With Your Consent

We may share information for other purposes with your explicit consent.

5. Your Rights and Choices

5.1 Access and Update

You can access and update your account information through our app or by contacting us.

5.2 Data Portability

You may request a copy of your personal information in a portable format.

5.4 Marketing Communications

You can opt out of marketing communications at any time through your account settings or by following unsubscribe instructions.

5.5 Location Information

You can control location sharing through your device settings, though this may limit app functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest

  • Regular security assessments and updates

  • Access controls and authentication procedures

  • Employee training on data protection

 

7 Data Retention and Deletion

7. 1 Data Retention

We retain personal information for as long as necessary for the purposes above and below:

  • Provide our Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

Specific retention periods vary based on the type of information and applicable legal requirements.

7.1 Data Deletion

You may request deletion of your account and associated personal information through the Tapwego app or the website, subject to legal and business requirements. If you have an outstanding balance to pay, you will not be able to delete your account unless the balance is settled.

8. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international transfers in accordance with applicable data protection laws.

9. Children's Privacy

Our Services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will take steps to delete the information.

10. State-Specific Rights

10.1 California Residents (CCPA/CPRA)

  • California residents have additional rights including:

  • Right to know what personal information is collected

  • Right to access their personal information

  • Right to delete personal information

  • Right to opt-out of sale of personal information

  • Right to non-discrimination for exercising their privacy right

 

10.2 Other State Laws

Residents of other states may have additional rights under applicable state privacy laws.

11. Choice and Transparency

11.1 In-App Ratings

 Drivers, riders, delivery drivers and recipients are given the chance to rate each  other

 

11.2 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website

  • Sending notifications through our app

  • Email notifications (for significant changes)

Your continued use of our Services after changes become effective constitutes acceptance of the updated policy.

12. Additional Disclosures

12.1 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings.

12.2 Third-Party Links

Our Services may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties.

12.3 Business Communications

We may use your information to send business-related communications that are necessary for our relationship with you.

 

14.Banner Advertisement      

14.1 Overview

This section explains how we handle your personal information in connection with banner advertisements displayed in our rideshare application ("App"). This policy applies to all advertising content and related data collection practices.

14.2 Information We Collect for Advertising

14.3 Automatically Collected Information

  • Device Information: Device type, operating system, unique device identifiers, IP address, and mobile advertising IDs

  • App Usage Data: Pages viewed, features used, time spent in app, and interaction with advertisements

  • Location Data: General location information (city/region level) for location-relevant advertisements

  • Advertisement Interaction: Clicks, views, and engagement metrics with banner advertisements

14.4 Information You Provide

  • Profile Information: Age range, general location preferences, and service preferences that may inform relevant advertising

  • Ride History: General patterns of rideshare usage to display contextually relevant advertisements

14.5 How We Use Advertising Information

14.6 Primary Uses

  • Display relevant and personalized banner advertisements Measure advertisement effectiveness and performance

  • Improve our advertising services and user experience

  • Generate aggregated analytics for advertising partners

14.7 Advertisement Personalization

We may use your information to show you advertisements that are more relevant to your interests, including:

  • Local business promotions based on your general location

  • Transportation-related services and offers

  • Lifestyle and entertainment options relevant to your usage patterns

14.8 Information Sharing with Advertising Partners

14.8 Third-Party Advertising Networks

We work with advertising networks and partners who may collect information through our App

These partners may use cookies, pixels, and similar technologies to serve targeted advertisements

Information shared is typically aggregated and anonymized

14.9 Data Protection Measures

  • Personal identifiers are removed or encrypted before sharing with advertising partners

  • All advertising partners must comply with applicable privacy laws and our data protection requirements

15.Third-Party Advertising Technologies

15.1 Advertising SDKs and Cookies

  • Our App may include software development kits (SDKs) from advertising partners that:

  • Collect device and usage information

  • Enable targeted advertising delivery

  • Provide analytics and performance measurements

15.2 Common Advertising Partners

We may work with various advertising networks, including but not limited to major mobile advertising platforms. Each partner has their own privacy policies governing their data practices.

15.3 Your Advertising Choices

15.4 Opt-Out Options

15.5 Device-Level Controls: Use your device's advertising ID settings to limit ad tracking

15.6 In-App Settings: Access advertisement preferences through our App's privacy settings

15.7 Interest-Based Advertising: Opt out of personalized advertisements while still receiving general advertisements

 

15.8 Your Data

  • Data Deletion: Request deletion of advertising-related data (subject to legal and business requirements)

  • Communication Preferences: Control promotional communications and offers

15.9 Data Retention for Advertising

16. Retention Periods

  • Advertisement interaction data: Retained for up to 24 months

  • Aggregated analytics data: May be retained indefinitely in anonymized form

  • Personal advertising preferences: Retained while your account is active

16.1 Deletion Process

When you delete your account or request data deletion, we will remove your advertising data according to our standard deletion procedures and legal requirements.

16.2 Security Measures

16.3 Data Protection

  • All advertising data is encrypted in transit and at rest

  • Access to advertising data is restricted to authorized personnel only

  • Regular security audits and assessments of advertising partners

16.4 Third-Party Security

We require all advertising partners to maintain appropriate security measures and comply with applicable data protection laws.

16.5 Children's Privacy

16.6 Age Restrictions

  • Our rideshare services are not intended for users under 18

  • We do not knowingly collect information from children for advertising purposes

  • If we discover we have collected information from a child, we will delete it promptly

16.7 International Data Transfers

16.8 Cross-Border Processing

Advertisement data may be processed in countries other than your residence, including the United States. We ensure appropriate safeguards are in place for international transfers.

17. Changes to Advertising Practices

17.1 Policy Updates

We may update our advertising practices and this policy. Material changes will be communicated through:

  • In-app notifications

  • Email notifications (if you've provided consent)

  • Updates to this privacy policy with effective date changes

 

18. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: support@tapwego.com

Address: 119 La Beach RD, La Poly Clinic, Greater Accra, Accra-Ghana

Phone: +233 553 324 6413